To AU/CA/EU/UK: Final purchase price does not cover any applicable tax or duty that might be charged by customs. Buyers are responsible for such charges.

Item will be shipped within 3 working days through Air-Mail after payment is received, and Tracking # will be provided for registered shipping only. Combined shipping is available at extra charge.

We ship to the USA via USPS or UPS with DDP (Delivered Duty Paid) options available on UPS and USPS—meaning we can prepay all import duties, taxes, brokerage, and customs clearance fees upfront (buyer pays no extra at delivery). Delivery time: 10–12 days via USPS, 8–10 days via UPS.

We ship to the EU via UPS in 3–7 business days (faster express options available).

We ship to Canada with UniUni for fast delivery! 8-15 days

We use Asendia in cooperation with Swiss Post for faster deliveries to other countries (approx. 10–18 days).

For Australia, we now use Skynet for fast delivery (10–18 days).

Many international buyers (especially in the AU/CA/EU/UK) experience low or zero import duties on loose natural gems like these Zambian emeralds due to favorable HTS classifications and trade rules. However, customs fees vary by country/value—most AU/CA/EU/UK buyers report $0–$200 extra total (including any processing) without DDP.

Tracked and insured shipping included. Estimated delivery time varies by service and destination (faster express options available at additional cost via UPS, often 3–7 business days to EU or 8–10 days to USA). Buyer responsible for any duties/taxes unless DDP is selected.

Feel free to make an offer on any item!

INTERNATIONAL SHIPPING TO AFRICA: We offer international shipping to worldwide. At this time, we do not ship to Africa , only shippıng to South Africa is possible. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. SMSGEMS is not responsible for these charges if they are applied and are your responsibility as the customer. REFUNDS,, RETURNS AND EXCHANGES We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at smsgemsltd@smsgems.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at smsgemsltd@smsgems.com